Our Guarantees: Clear, Concise, Committed
We stand by our work. Every project we undertake comes with defined assurances, so you know exactly what to expect.
When you trust us with your website's health, you're not just getting a service; you're investing in reliability. We understand that downtime and errors are frustrating, and a quick fix isn't enough – you need lasting solutions. That's why we've put together a guarantee system that's transparent and practical. We've been operating in the Greater London area for 7 years, troubleshooting everything from broken plugins to server configuration nightmares. We don't just patch things up; we aim for stability. Our guarantees cover key aspects of our work, giving you confidence that your site will not only recover but thrive. This isn't fine print; it's how we do business.
What Our Guarantees Cover
Error Resolution Guarantee
If the specific error we fixed recurs within 30 days due to the same root cause we addressed, we'll re-resolve it at no additional charge. This applies to issues like database connection failures or specific script error
Performance Improvement Assurance
For our optimization packages, we guarantee a measurable improvement of at least 15% in load times as reported by Google PageSpeed Insights (mobile score) within 7 days of implementation, provided the hosting environment
Data Security & Privacy Pledge
We commit to handling all your website data with utmost confidentiality. Our processes adhere to GDPR standards, and we utilize encrypted connections for all data transfers. Your credentials are never stored post-service
Satisfaction & Communication
We guarantee clear, timely communication throughout the service process. If you're not satisfied with the explanation or progress at any stage, we'll escalate your case to a senior technician within 4 business hours to a
Guarantee-Backed Service Packages
| Basic Error Fix 30-day re-fix guarantee on specific issue | from £99 |
| Advanced Site Recovery Includes 60-day stability check & minor adjustments | £199 - £399 |
| Performance Optimization 15% PageSpeed improvement or money-back option | from £249 |
Our Commitment in Numbers
What clients say
«Had a persistent database error that kept crashing my e-commerce site. These guys fixed it fast, and when a related issue popped up a week later, they jumped on it and sorted it under warranty. Really appreciate the no-hassle approach.»
Sarah M., Online Boutique Owner«Their performance optimization package worked wonders. My PageSpeed score went from a dismal 45 to 80 on mobile, just like they promised. It's been stable ever since.»
David R., Small Business OwnerFAQ
What happens if the same error reappears after the guarantee period?
If the same error, caused by the same root issue, reappears after the guarantee period, it will be treated as a new service request. However, we often offer a discounted rate for returning clients on similar issues.
Does your performance guarantee apply to all websites?
Our performance guarantee applies to most standard websites. Websites with extremely complex custom code or heavily resource-constrained hosting might require a custom quote and separate performance targets, which we'll discuss upfront.
What if I'm not satisfied with the communication during the service?
We take communication seriously. If you feel our updates aren't clear or timely, please inform your assigned project manager immediately. If unresolved, we guarantee a call from a senior technician within 4 hours to address your concerns.
Are there any hidden clauses in your guarantees?
No, we believe in full transparency. All conditions for our guarantees are clearly stated in your service agreement. We don't hide limitations in fine print; we discuss them openly before we start any work.
Contact us
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